Refund policy

General returns

We have a 30-day return policy.

To exercise the right for a return and refund, you must inform us (Open Funk UG, c/o MotionLab ML GmbH, Bouchéstrasse 12, Hall 20, 12435 Berlin, Germany) by a clear statement within 30 days after receiving your item. The easiest way to do this is to log in to your customer account here and click "Request return". Alternatively, you can also contact us by email, mentioning your order details.

To meet the return and refund deadline, it is sufficient for you to send your communication concerning your exercise of the right of return and refund before the 30-day period has expired.

Your item must be in the same condition that you received it, clean, and in its original packaging. Use our packing instructions to make sure your item gets to us in the same condition as you're sending it.

Please note that returns will need to be sent to the following address:

Open Funk UG (haftungsbeschränkt)
c/o MotionLab ML GmbH
Bouchéstrasse 12, Hall 20
12435 Berlin
Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at hello@openfunk.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, clean, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@openfunk.co.